At Heartland Orthopedic Specialists, we have one standard of care for all—the best.
We understand that working with insurance companies and understanding your bill can sometimes be confusing. For questions, please call our Account Services Representatives at 800-450-6101 or 320-759-4242, Monday - Friday, 8:00 a.m. - 4:30 p.m. Hearing impaired patients may call 877-746-4674.
For services rendered at Alexandria Clinic, Douglas County Hospital, and Heartland Orthopedic Specialists, patients receive one convenient monthly statement. Fees for services rendered by anesthesiologists, oncologists, and other physicians will be sent directly from their billing offices.
Full payment is due and payable upon receipt of the first statement. Payment plans may be approved by an Account Services Representative for patients unable to pay in one installment. Self-pay balances remaining due after 30 days are subject to a finance charge of 6% per annum.
Douglas County Hospital is not required to accept patient-initiated payment arrangements and may refer accounts to a collection agency if patient is unwilling to make acceptable payment arrangements or has defaulted on an established payment plan.
Please present your health insurance information and identification cards upon admission. Co-pays are payable on the day of service. Pre-payment is required for services that are deemed to be not medically necessary by insurance plans and for uninsured patients.
Please check with your insurance carrier by calling the number on the back of your card to verify if services provided would be processed "in network."
Uninsured patients will receive an uninsured discount for medically necessary services. Payments are due upon receipt unless other arrangements have been made. Those in need of care for which they are unable to pay may partner with our Account Services Representatives; our team of professionals are ready and willing to help you complete applications for assistance. Please let us know of your concerns as soon as possible so that we can explain the options available to help with your specific needs.
Applying for Financial Assistance
To apply for financial assistance, patients must submit a signed, completed application with supporting documents by mail to: Account Services Representatives, Douglas County Hospital, 111 17th Avenue East, Alexandria, MN 56308. Applications may also be presented in person at one of our conveniently located offices at Alexandria Clinic, Douglas County Hospital, or Heartland Orthopedic Specialists.
In addition to assisting our patients with financial assistance applications, some of the services provided by our Account Services Representatives include:
- Estimates of costs prior to service
- Pre-service payment options
- Financial counseling
- Questions or concerns regarding the billing
- Assistance in making a payment or setting up a payment plan. For patient convenience, we accept Mastercard, Visa, Discover, and American Express.
Services Eligible for Financial Assistance
Services eligible for financial assistance include services deemed medically necessary by Douglas County. Patients who are uninsured or underinsured and have a household income between 100% and 244% of the Federal Poverty Guidelines (FPG) or below may qualify for our financial assistance program. Uninsured patients will receive an uninsured discount on medically necessary services.
Patients with past due, unpaid balances that have been sent to a collection agency may not be able to make most appointments at our clinics, Alexandria Clinic, or Heartland Orthopedic Specialists until the collection account balances are resolved. Please contact our Account Services Representatives to review options that may be available to you.
On our Web site, you can:
- Pay our bill online
- Use MyChart
- Access Release of Information forms
- Access applications for our financial assistance program